Advocate – paid or unpaid (volunteer, see below) worker, support worker, advocacy worker, case worker, named person

 

Case records – case notes, files, individual computer record

 

Chairperson – chair, chair of the Governing body, chairperson of the Board

 

Chief Executive – organisation’s most senior manager

 

Computer based accounting system – Sage

 

Constitution – The governing documents of an organisation, Memorandum and Articles of Association.

 

Data controller – The person(s) in an organisation who has the overall responsibility for the management of information, especially any covered by the data protection act e.g. service user case files that would hold information described in the act as being confidential

 

Electronic communications –   “Communication which is transferred electronically” Part of the classification of Information Technology. This is the study, design, development, implementation, support and management of computer-based information systems and applications, in particular software applications and computer hardware.

 

Employee – paid member of staff.

 

Governing body – Trustees, Management Committee, Board

 

Independent auditor – independent examiner

 

Line Manager – supervisor

 

Manager – responsible manager

 

Officers – The Chairperson, Vice chairperson and Treasurer of an organisation.

 

Older person – anyone over the age of 50

 

The organisation – The charity, agency

 

Personnel – anyone who undertakes tasks or who carries out duties on behalf of the organisation; employees, paid staff, staff members, volunteers, trustees, job holder, staff.

 

Practice notes – guidance notes, implementation of procedures, work instruction, tool kit, tools.

 

Service user – advocacy partner, client, user of services, user

 

Treasurer – the member of the Governing Body who deals with financial matters

 

Trustee – member of the board of the Governing Body