If you have resources you would like to share with the wider advocacy community or you think we should include here then let us know. Please contact OPAAL’s Director, Colette Isaaks.

The shift to digital banking leaves older people feeling deserted.

A paper published by OPAAL and Jude Atkinson (left), Economics Student at Manchester University 2023, detailing the impact of local bank closures on older people. 

With over 5000 banks and building society branch closing since January 2015 and a further 242 bank branch closures scheduled for 2023, the shift from face-to-face banking to digital has been relentless. The fast pace of change has made it hard to keep up, leading to many feeling that they are losing control over their hard-earned money. This is especially evident in older age groups, with a recent Age UK report finding that amongst those aged over 65, 31% are uncomfortable’ with online banking and 39% are not currently managing their money online. These figures also rise as people get older, have a smaller level of income or are of a lower social grade, indicating that digital banking has had a regressive, as well as discriminatory, effect. Full article available to download.

Download the free advocacy checklist, designed to support older people facing the closure of their local bank branch.

Older People’s anger over their treatment during Covid 19.

A paper published by OPAAL and The National Coalition of Advocacy Services, detailing the impact of the polices about older people during the global pandemic. 

Over 40 older people in the Liverpool area, living in a variety of setting with a wide range of support systems, gave detailed information about how the restrictions impacted on their lives and those in their circles. The findings and recommendations have been published in a new report titled, “Learning from the impact of COVID19 to better promote the rights and dignity of older people”.

The report makes troubling reading, describing a lonely, frightening and potentially dangerous existence, devoid of human contact, or regulatory oversight, and where older people’s right and needs were the lowest priority. The de-humanisation of older people even extended to Do Not Attempt to Resuscitate (DNAR) orders placed on some individuals without their knowledge or consent.

Download the full report here.



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