When an older person who was known as a sharp, independent business owner begins to struggle with dementia, the changes can be heart-wrenching — for them, their family, and even long-time customers.
As the illness progresses, the tasks that were once routine — checking emails, managing payroll, filing taxes — become increasingly confusing or impossible. Eventually, there may come a time when they can no longer use a computer or make informed decisions. At that point, helping them wind down their business is not just a matter of logistics, but one of empathy, dignity, and legal care.
Fortunately, when Mr C found himself in this position OPAAL was there to help.
So here’s how we would approach helping someone else close a business, step by step:
- Start with Empathy and Clear Communication
Dementia affects not just memory but confidence and emotions. we would begin by gently initiating a conversation, ensuring the person feels respected and heard. Even if their capacity is diminished, people with dementia deserve to be included in decisions that affect their lives, as much as possible.
If they are comfortable, we would also involve trusted family members or a legal guardian. These conversations need to be paced and compassionate, never rushed.
- Establish Legal Authority (If Needed)
If they are no longer capable of making business decisions on their own, it’s essential to confirm who has the legal authority to act on their behalf. This might include:
- A Power of Attorney (POA) already in place.
- A court-appointed guardian or conservator if no POA exists.
This step ensures any actions taken to close the business are legally sound and in the person’s best interest.
- Assess the Business Status and Digital Access
Since they can no longer use a PC, digital access becomes a critical issue. With permission (or through legal authority), we would:
- Recover or reset passwords for business accounts (email, bank, website, software).
- Review any financial software or CRM tools for customer, invoice, and payroll data.
- Back up all important data to a secure location.
This step ensures continuity and prevents the loss of essential records.
- Notify Stakeholders
Once there’s a plan, we would begin communicating with:
- Clients/customers, letting them know the business is closing.
- Vendors/suppliers, cancelling contracts or automatic deliveries.
- Employees, with support in finding new roles or transitions.
- Landlords or utility providers, to end any leases or services.
Messages would be drafted carefully, often reviewed with family or legal representatives, and delivered with sensitivity to preserve the dignity of their legacy.
- Close Financial and Legal Obligations
To formally wind down the business:
- Settle outstanding invoices or debts.
- File final tax returns (with the help of an accountant) and in line with HMRC requirements.
- Notify authorities (for business licenses, etc.).
- Close business bank accounts and credit lines.
If the business was incorporated (LLC, Corp, etc.), it would also need to be legally dissolved through the appropriate government agency.
- Preserve Their Legacy
Just because the business is closing doesn’t mean a life’s work should vanish. We would take time to:
- Archive achievements — perhaps creating a photo book, a digital record, or a tribute page.
- Talk with long-time customers or clients who may want to share memories or gratitude.
- Save physical items of significance — awards, branding, letters, or business cards.
These reminders help reinforce that while dementia may be changing day-to-day life, it cannot erase the impact that person has made.
- Provide Ongoing Support
Even after the business is closed, the transition can be emotional. We’d check in regularly, offer company, and make sure they know that who they are goes far beyond their role as a business owner.
Whether that means helping them enjoy a hobby, taking walks, or just listening — presence and patience are the most powerful tools anyone can offer.
Final Thoughts
Closing a business due to dementia isn’t just a technical task — it’s a personal journey. It’s about honouring a someone’s years of effort, preserving dignity, and making sure no important detail gets lost along the way. With compassion, clarity, and care, it’s possible to help people take this final step with grace.
If you or someone you love is facing a similar situation, don’t hesitate to seek help from professionals in caring for older people, solicitors, or dementia advocates. You’re not alone — and neither are they.
